From the files of the "Obvious Department" it turns out that AT&T uses experince more dropped calls than any other wireless carrier.
"ChangeWave Research, the company that does the polling for the InvestorPlace.com site, released the results of a survey of 4,040 smartphone users in the US done during March of this year. They were looking into "trends in customer satisfaction and loyalty, future market share demand, and the issue of dropped calls," and discovered that AT&T's results were in a death-spiral on all those measurements. As far as dropped calls go, while Verizon customers reported that 1.5% of their calls were dropped - the best result of the 4 US major carriers - AT&T customers said that 4.5% of their calls were dropped. Sprint and T-Mobile customers were essentially in a tie for second, with 2.4% and 2.5% of calls dropped respectively. And unsurprisingly, only 23% of AT&T customers said they were "very satisfied" with their service, as opposed to 49% of Verizon customers."
So maybe us iPhone customers are not simply crybaby types. Perhaps there is more to it than AT&T wants to admit.
Will AT&T's investment in new towers pay off? And how will we customers fare when the new iPhone is released later on this year. Will chaos ensue or will we see a smooth ride?
Posted by Steven J. Campbell | 1:41 PM | Att iPhone Verizon dropped calls network 3g | 0 comments »